Refund policy
Return & Exchange Policy
At XED & CO, we carefully inspect every order before it is shipped. We want you to receive your order in perfect condition.
Exchanges
We accept exchanges within 7 days of delivery only in the following cases:
- You received the wrong size.
- You received the wrong product or color.
- The item arrived damaged or defective.
- The item has a manufacturing defect that was not caused by the customer.
To request an exchange, please contact us within 7 days of receiving your order and provide your order number along with clear photos/videos of the item and the issue.
Change of Mind
We do not accept returns or exchanges due to change of mind.
This includes:
- You changed your mind about the color or design.
- You no longer want the product.
- You ordered the wrong size despite our size chart being provided.
- You ordered multiple sizes and wish to return the unwanted one.
- The product does not fit according to your personal preference.
Please carefully check our size guide before placing your order.
Exchange Conditions
To qualify for an exchange:
- The item must be unused and unworn.
- The item must be in its original condition.
- Original tags must still be attached.
- The item must not have been washed, altered, stained, damaged, or scented with perfume/body spray.
- The item must be returned with its original packaging where applicable.
Items that do not meet these conditions may not be accepted for exchange.
Wrong or Defective Items
If we have sent you the wrong item or your item arrives damaged or defective, please contact us within 7 days of delivery.
Once the issue is verified, XED & CO will arrange a replacement. In these cases, the applicable return/exchange shipping costs will be covered by us.
Size Exchanges
If you selected the wrong size, we can offer a one-time size exchange, subject to availability.
The item must be unused, unworn, unwashed, and in its original condition.
Return and reshipping charges for size exchanges are the customer's responsibility.
If the requested replacement size is unavailable, we will contact you to discuss the available options.
Sale Items
Items purchased during a sale or promotional offer are final sale and are not eligible for exchange unless the item is defective or the wrong product was sent.
Refunds
We do not offer cash refunds for change-of-mind requests.
Where a refund is required because of an error on our part or another approved circumstance, the refund will be processed after the returned item has been received and inspected.
How to Request an Exchange
Please contact us through our customer support channel within 7 days of delivery with:
1. Your order number
2. Reason for the exchange
3. Clear photos/videos of the product
4. Photos showing the product's tags and condition.
Do not send an item back without receiving exchange instructions from XED & CO first.
Important
We strongly recommend checking the size chart before ordering. Because our T-shirts have an oversized/unisex fit, measurements may differ from standard sizing.
By placing an order with XED & CO, you acknowledge and agree to this Return & Exchange Policy.